Customer Support Center
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach out for assistance with verification, deposits, withdrawals or responsible gambling. We provide live chat for urgent queries and email support for detailed account or payments enquiries. Our agents will explain KYC steps, investigate technical problems and follow up on any unresolved issues quickly and discreetly. Contact options are available 24/7 or during published hours for non-urgent matters.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available) |
| General enquiries | [email protected] (responses within 24 hours and follow-up by phone) |
| Affiliate enquiries | [email protected] (partner team replies Mon - Fri) |
| Phone | +44 20 7946 1283 (phone support during working hours) |
| Working hours | Mon - Sun, 08:00 - 00:00 (UK time) |
Email Assistance
For detailed enquiries, account issues or any request requiring documents or further explanation, email is the preferred contact method. Please send your message to [email protected] with a clear subject line, include up-to-date contact details and your account ID, and attach relevant documents where applicable. Complete information helps us resolve your query more quickly and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests such as account queries, deposit questions or password resets are usually handled quickly. More complex matters - for example KYC reviews, disputed payments or technical investigations - may take longer depending on their nature and the evidence required; we will keep you updated throughout.
Feedback
We'd love to hear your feedback, suggestions or ideas for improving the site. Please send comments via live chat, the feedback form or [email protected] so our team can review them. Every message is read carefully and helps us improve features, promotions and the overall user experience. Thank you for helping us make the site better for everyone.