Player Privacy Policy
This Privacy Policy explains how VibroBet collects, uses and protects the personal information we hold about you when you register, play or otherwise interact with our services. We take your privacy seriously and describe below the types of data we collect, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, contact information, postal address and verified identity documents where required for verification. We also collect payment details needed to process deposits and withdrawals, subject to applicable security measures.
Technical data
Technical information is collected automatically when you use our site or app. This includes your IP address, device and browser type, operating system, device identifiers, connection data and general location data determined from your IP address. We also record session details and preferences for a smoother experience.
Transactional and activity data
We keep records of deposits, withdrawals, wagers, wins and losses, game and betting activity, bonuses used, account credits and any interactions with customer support. Aggregated, anonymised activity data is used for reporting and product improvement.
How we use your information
We use personal and technical data to operate your account, process payments, perform identity and age verification, prevent fraud and money laundering, and comply with legal and regulatory obligations. Your data helps us provide customer support, manage responsible gambling tools and carry out security checks. Where you have consented, we may use your contact details to send marketing or promotional material, and you can withdraw that consent at any time.
Data protection practices
We protect your information using industry standard technical and organisational measures such as encryption in transit, access controls and secure storage. Access to personal data is restricted to authorised staff and approved service providers who must follow confidentiality and security obligations. We retain information only for as long as necessary for the purposes described or to meet legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies to deliver core functionality, improve site performance and for analytics and advertising. Session cookies are needed for basic operation, while persistent cookies remember preferences. Third-party services may place cookies when you use our site. You can manage cookie preferences in your browser and, where available, via your account settings.
User rights
You have rights to access the personal information we hold about you, request correction, request deletion, restrict or object to certain processing, and request data portability where applicable. Some rights may be limited by legal or regulatory obligations, for example where records are required for fraud prevention or financial compliance.
Access, correction and deletion of data
To exercise your rights, sign in and use the account settings or contact our team at [email protected]. We will verify your identity before fulfilling requests and respond within a reasonable time. Requests may be subject to checks and may be declined where retention is required by law.
Information sharing and third parties
We may share data with payment processors, game providers, identity verification and anti-fraud services, analytics and hosting providers, and with law enforcement or regulators where required. We only work with partners who are contractually obliged to protect data and process it according to our instructions. We may also use anonymised or aggregated data for internal reporting.
Privacy policy updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy regularly and contact us at [email protected] if you have questions about how we handle your personal information.